FAQ

Testing Questions

How do I use the kit?


Instructions on performing the test is included with your test kit. We’ve also included them on the product pages.




How much of the sample should I use?


A very small sample is sufficient. In general, your sample should be about 20mg or 1-2 drops.




How reliable are the tests?


While reagent testing is the best method for on-the-spot testing, it is never 100% conclusive. There are many variables that can impact what the reaction looks like. Lighting, impurities, and unwanted substances in your sample may all play a role.




What’s that powdery substance inside the container that came with my kit?


The powdery substance in the white jar is an absorbent material. In the off-chance that there’s a spill during transport, it prevents the reagent from doing any damage to its surroundings. We include it as an extra precaution. You can also conduct your tests over the jar so that if a drop misses the testing vial, the reagent will land onto the absorbent material.




How long does the testing liquid last before it expires?


Our reagents come in durable glass ampules that don’t react with the liquid. The testing liquid will last a long time (over 3 years) if you store it appropriately. Recommendations: - Store reagents at a cool temperature, between 2°–10°C (36°–50°F). A freezer is ideal. If that’s not possible, try storing at a consistent temperature in the range of 2°–22°C (36°–72°F). - Store the ampules upright. - Keep out of prolonged direct sunlight.




Are your test kits legal?


Yes. Our test kits do not contain any controlled substances or materials.





Ordering

How do I place an order?


All orders must be placed using this website. Please visit the product page, add the product(s) you want to your shopping cart, and follow the instructions to complete your order.




Do you ship to my country?


We currently ship to the following countries: Argentina Australia Austria Belgium Brazil Canada Colombia Croatia Cyprus Czech Republic Denmark Egypt Estonia Finland France Germany Greece Greenland Hong Kong Hungary Iceland India Ireland Israel Italy Japan Latvia Lithuania Luxembourg Netherlands New Zealand Norway Paraguay Poland Portugal Puerto Rico Russia Serbia Singapore Slovakia Spain Sweden Switzerland Taiwan Turkey Ukraine United Kingdom (UK) United States (US) United States (US) Virgin Islands




How much will my order cost with shipping, tax and everything?


That depends on where your parcel is being delivered and whether you choose the regular or express shipping service. The easiest way to preview the total cost of your order is to add the items you want to your shopping cart and then select your shipping destination. We’re not responsible if any customs charges, duties or taxes that are assessed and levied by your country.




How long will it take before I get my order?


We ship all orders the business day after they were placed. For North American orders, express shipping usually takes between 1 and 5 business days, regular shipping usually takes between 3 and 10 business days. Please keep in mind that international (outside Canada) orders must pass through customs, which can sometimes add a delay.





Payment

In which currency will I be charged?


All charges are in Canadian dollars. If you don’t use a Canadian credit card, you’ll automatically be charged in your local currency. The exact amount charged will depend on the current exchange rate and any fees your bank may charge. We indicate the approximate U.S. dollar total as a reference for your convenience. Use this simple currency converter to get a ballpark figure.




What payment methods do you accept?


You can order online through our secure web page via credit card (Visa, MasterCard, American Express), debit card (Debit Visa/Mastercard), or Interac (for Canadian bank account holders). We also accept certified checks and money orders (a.k.a. bank drafts, cashier’s checks). Sorry, we can’t accept personal checks. To protect your privacy, "TYP" will appear on your statement if you pay by credit/debit card.





Security & \Privacy

If I pay by credit card, what will appear on my statement?


To protect your privacy, "TYP" will appear on your statement if you pay by credit/debit card.




Is your packaging discreet?


Yes. All orders are shipped in plain packaging with no Test Your Poison logos or product related markings on the outside.




What is your privacy policy? Do you keep my personal information private?


We firmly believe in practicing responsible e-business. Absolutely all information submitted to us is kept private. We do not and will never divulge, sell or reveal any information you submit to anybody. We do not store credit card information after the order is processed. Please visit our privacy policy section for more details.




Are transactions on your website secure?


For your protection as well as ours, all transactions take place through a secure server. Our website uses the most powerful available encryption technology (256-bit Secure Sockets Layer) to prevent personal information from being intercepted and used. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication, he/she will only be able to see it in an encrypted (garbled) form. We do not store credit card information after the order is processed.





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